Burns Original BBQ

Got ribs, chicken, beans, and potato salad, and loaded potato..wanted chicken for meat on potato, and was told I had to buy seperate, and put chicken on myself .10 for chicken and 10 for potato...the ribs were tough, and extra red, making me believe it wasn't cooked long enough .same thing for the chicken..no seasoning, or smoke flavor..

It's a sad day at this place . First experience was amazing brisket was juicy perfect . Hospitality by the older gentleman.Today I literally had to wait for this kid to finish his conversation on his phone to get my order . He stepped out side was on the phone stepped back in and was on his phone finally he decided to make my plate. The disappointment in this $20 plate . I threw the whole plate away . Sir if you don't wish to serve someone I'm sure they are hiring somewhere else . I'm walking out and he's still standing there texting away . Not worth the price service or food

I am writing to express my disappointment with the food I received from your establishment on March 1, 2025. Unfortunately, the take out food I ordered tasted very bad, which was quite surprising given the positive reputation your company has. There were other customers in the line disappointed in the limited menu items available; there were no baked potatoes, brisket or baked beans available. Please take the necessary steps to ensure that the quality of your food meets the high standards that your customers expect.

So my friend and I were traveling back to Houston and wanted a good burger, so I remembered seeing an ad for Burns Burgers, so we decided to go. Well, here we go...when we arrived, the burger barn wasn't open 🙄 due to the holidays (from what one of the employees said). We were hungry so we just decided, and since we were already there, that we would try the BBQ. Big mistake! First of all, they were out of so many things on the menu, so there were limited options. No baked potatoes, no pickles and onions, only 2 sides available and no chicken sausage among other things I heard they were out of. When I FINALLY got my order, (after waiting almost 20 minutes, because my number was never called and someone else took my order) 😩I was very disappointed! The loose cut brisket was VERY TOUGH AND DRY and the lean cut was tougher than shoe leather! The chicken had blood near the bone when I bit into it and the chicken skin was so tough. The green beans were very bland and needed to be seasoned and slow cooked. They just tasted like canned green beans with some onions thrown in. The potato salad was ok, but nothing special. I hate to even write this review, but when things aren't addressed, they can't be changed. There needs to be serious business protocol and customer service training because the staff needs to understand the importance of behavior, communication and optics and how all of those things affect the customer experience. Also, the food quality needs to be addressed! I've heard that the BBQ used to be great, so they clearly were doing something right at some point, but if they're serving food like I received, sadly they won't have repeat customers. I'm sorry, I work hard for my money, and I just made a donation because it was inedible. People eat with their eyes first, and when I opened the package, it didn't even look appetizing. My prayer is that this message is received in love and the necessary changes are made ASAP. We want to support our own, but when the service and food are subpar, it's really hard to do so. 🙏🏽🤷🏽‍♀️ ❤️

I'm a BBQ baked potato lover through and through, and Burns original bbq delivers on every aspect of a quality one. Smoky sweet and spicy, cooked to perfection - I ate everything last bite including the potato skin.I would love if the potato was served without the foil on it so I don't have to peel it off. Would also be great if sour cream was stuffed in rather than on the side. But regardless of that, delicious. My second time going, it's hard to make the hour long drive but it's well worth it when I get the chance.